If you receive any products that are faulty or damaged, we will replace them or provide you with a refund. Please inform our Customer Service team within 7 days of receiving the products. Our team will make arrangements for the return and replacement of the goods in an appropriate manner. These requirements do not limit your consumer guarantees, including in relation to product defects that may subsequently arise.

Broken Products

If you receive any broken products, please take a photo of the damaged product(s) and email it to our Customer Service team within 7 days of receiving the products. Our team will then arrange a replacement or refund for you. These requirements do not limit your consumer guarantees. Please note that it's illegal to send broken glass or ceramics in the post, so kindly do not return the broken product(s) and dispose of them properly.

Change of Mind

We strive to provide detailed product descriptions and images on our website to help you make informed purchase decisions online. However, if the product you receive does not meet your expectations, we offer a refund for the cost of that product, as long as it is returned to us in its original, unused and saleable condition, including the packaging, within 30 days of receipt.

It is important to note that any bonus products, including gifts with purchase or bundled products, must be returned along with the original purchase. Failure to do so may result in the deduction of the unreturned bonus, free gift, or bundled product's value from your refund.

Please note that if you change your mind about a product, you will be responsible for the cost of returning it to us. Any delivery cost from the original order will not be refunded unless the product is faulty or broken.

Change of mind guidelines do not apply to any returns made in accordance with consumer guarantees, or otherwise as required by law.

Our Change of Mind policy does not apply to special offers and promotions that we may run from time to time, such as a Warehouse Sale and, subject to your consumer guarantees, purchases cannot be changed, cancelled, returned, exchanged or refunded. We will explicitly state this (e.g. All sales are final) in our emails and online where this is applicable.

Consumer Guarantees

Our products automatically come with consumer guarantees under Australian or New Zealand Consumer Laws.

You are entitled to a refund or exchange if a product has a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A major failure includes if the product is unsafe, has a problem that would have prevented someone from buying it, is significantly different from the sample or description, or does not do what we said it would and cannot be easily fixed.

Alternatively, if you choose to keep the product, we will compensate you for any drop in value.

If the failure is not major, at our discretion, we may replace the product or provide a refund to you.

Please ensure that you keep your proof of purchase such as receipts and tax invoices.

• For change of mind returns, repack your products back into their original packaging and ensure products are securely packed to avoid damage. For major failure or faulty product returns, ensure products are securely packed to avoid damage.
• Log into the returns portal at the following address:
  • If you have an account simply log into your account and view your order history here.
  • If you placed an order without an account, you can pull up your order details here.
• Locate the order with the items that you wish to return.
• Select the option “create return”.
• On the order, select the qty and items you wish to return and the reason for the return.
• If you are directed to contact us, please do so with the information requested.
• If you are directed to lodge the RMA (Return Material Authorisation), click the ‘create’ button to generate it.
• Once you have logged your RMA you will receive an email with a link and instructions to generate your return labels which can be set up here.

Returning your items

• Change of mind returns can be sent for a fixed cost of $18.95 per carton with Australia Post via our returns portal, or you can return via your preferred carrier, details will be included in your returns confirmation email. Major failure and faulty product returns can be sent at our cost.
• Once lodged, a confirmation email with your RMA details will be sent to you.
• Ensure you print a copy of the RMA details and include it in your packaging. If you choose your preferred carrier method, please ensure the RMA number is clearly displayed on the carton.
• We will send you a confirmation email once your return is received into our Warehouse.
• Should you have any questions about your return simply contact us with you RMA number and our team will assist you with your enquiry.
• Outside of the RMA process, please note orders cannot be returned to our warehouse in person and cannot be accepted.