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Delivery Policy


Black Friday Sale, Online Exclusive Clearance Delivery

Due to the current high volume of orders, and the bush fires in some areas, we are experiencing brief delays with some shipments. We are trying our best to get your order out to you as quickly as we can. Once your order has shipped, tracking information will be sent to via email. We apologise for any inconvenience.


Christmas Delivery

Order by the following dates to ensure you receive your order by Christmas:

Monday 16th December for delivery to Sydney, Melbourne, Brisbane, Canberra metro areas.

Friday 13th December for delivery to other parts of Australia and New Zealand.

Please note:
Delivery timeframes are a guideline and subject to any unforeseen or unavoidable events beyond Royal Doulton’s reasonable control.


Please ensure you enter the correct delivery address as parcels that are returned to us as undeliverable will incur a re-despatch fee. Subject to our Returns Policy, freight charges paid for the original despatch are not refundable.

All orders ship from our warehouse in Arndell Park, NSW Australia and are shipped to a single address. You can choose from the following different shipping options:

Delivery within Australia

Standard Delivery is charged at a flat fee as follows:

  1. - $9.95 for all deliveries within NSW, ACT, VIC, QLD, SA
  2. - $14.95 for all deliveries within WA,TAS & NT


Delivery to PO Boxes is only available to Australian deliveries.

We use Australia Post for all deliveries within Australia. Australia Post deliver during normal business hours. If you are not at home when the goods are delivered, Australia Post will leave a card informing you of how to collect your goods at a specified location during normal business hours or to arrange a suitable re-delivery time.

If at Checkout you give "Authority To Leave" your parcel if not home, a signature is not required on delivery and your package will be left at a suitable place at your delivery address. If the Australia Post contract driver cannot identify a suitable place to leave your package and deems the goods will not be secure if left, your package will be delivered to the post office for collection and a card will be left.

If products are in stock they will normally be despatched within 3 working days of accepting your order and after despatch should arrive within 2 – 10 business days depending on your location.

*Delivery Times are estimates only and are based on assuming regular business operations, excluding weekends, holidays and unexpected warehouse closures. Delivery estimates are in no way a guaranteed delivery date. Once orders are picked up by Australia Post, we are not responsible for delays caused by unforeseen circumstances with the delivery carrier, incorrect/undeliverable shipping addresses, weather and other natural causes, or other factors outside our control.

International Delivery

Unfortunately, we only offer overseas shipping to New Zealand at this time. Apologies for any inconvenience caused.

  • - $29.95 for all deliveries to New Zealand


We cannot deliver to PO Boxes outside Australia, therefore a residential or business address is required.

Delivery is provided by DHL or DSV couriers. If you are not at home when the goods are delivered, our couriers will leave a card.

Customs and Duty Charges

International orders may be subject to local tax, charges and customs duties. Any such costs and associated fees, if applicable, will be charged once the goods reaches its destination country. These charges must be paid by the recipient of the goods. We have no control over these charges and cannot predict what they will be.

We cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information.

If you refuse to pay these charges your parcel may be abandoned and we cannot be held responsible for any loss of funds as a result of this occurrence.

All Pricing

The product prices quoted on our website are the same for both Australian and overseas customers. We do not adjust the prices for GST and you are responsible for any local tax, charges or custom duties.

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