Delivery Update
Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.
Due to COVID-19 impact and high parcel volumes, customers may experience delivery delays. The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change.
You can also track your parcels on auspost.com.au by using the tracking tool.
Black Friday Delivery Delay Notice
Due to high volume of orders during sale periods and Australia Post shipping times, shipment during promotional periods may take longer to reach their destination. Please allow up to three days for orders to be dispatched.
2023 Christmas Delivery Cut-Offs Dates
Order by these dates for pre-Christmas delivery*
Standard post
Western Australia and Northern Territory – Monday, 11 December 2023
All other states and Territory – Wednesday, 13 December 2023
Express post
Western Australia and Northern Territory – Sunday, 17 December 2023
All other states and Territory – Monday, 18 December 2023
Norfolk Island
Parcel post (standard delivery) – Friday, 17 November 2023
Express post – Sunday, 10 December 2023
Lord Howe Island
Parcel post (standard delivery) – Thursday, 30 November 2023
Express post – Monday, 11 December 202
*Please note:
Cut-off dates only apply to orders with in stock items that are being sent to metro locations. Please allow additional time for orders being sent outside a metro area.
We recommend to place your orders as early as possible for the best chance of it arriving in time for Christmas. Orders placed after these dates will be processed by our Warehouse team and delivered as quickly as possible by Australia Post, however, they may not arrive until after Christmas.
Due to high volume of orders during sale periods and Australia Post shipping times, shipment during promotional periods may take longer to reach their destination. Please allow up to three days for orders to be dispatched.
Please ensure you enter the correct delivery address as parcels that are returned to us as undeliverable will incur a re-despatch fee. Subject to our Returns Policy, freight charges paid for the original despatch are not refundable.
All orders ship from our warehouse in Huntingwood, NSW Australia and are shipped to a single address. You can choose from the following different shipping options:
Delivery within Australia
Standard Delivery is charged at a flat fee as follows:
- - $9.95 for all deliveries within NSW, ACT, VIC, QLD, SA
- - $14.95 for all deliveries within WA,TAS & NT
Delivery to PO Boxes is only available to Australian deliveries.
We use Australia Post for all deliveries within Australia. Australia Post deliver during normal business hours. If you are not at home when the goods are delivered, Australia Post will leave a card informing you of how to collect your goods at a specified location during normal business hours or to arrange a suitable re-delivery time.
If at Checkout you give "Authority To Leave" your parcel if not home, a signature is not required on delivery and your package will be left at a suitable place at your delivery address. If the Australia Post contract driver cannot identify a suitable place to leave your package and deems the goods will not be secure if left, your package will be delivered to the post office for collection and a card will be left.
If products are in stock they will normally be despatched within 3 working days of accepting your order and after despatch should arrive within 2 – 10 business days depending on your location.
*Delivery Times are estimates only and are based on assuming regular business operations, excluding weekends, holidays and unexpected warehouse closures. Delivery estimates are in no way a guaranteed delivery date. Once orders are picked up by Australia Post, we are not responsible for delays caused by unforeseen circumstances with the delivery carrier, incorrect/undeliverable shipping addresses, weather and other natural causes, or other factors outside our control.
International Delivery
Unfortunately, we only offer overseas shipping to New Zealand at this time. Occasionally some products may not be available for delivery to New Zealand. Apologies for any inconvenience caused.
- - $29.95 for all deliveries to New Zealand
We cannot deliver to PO Boxes outside Australia, therefore a residential or business address is required.
Delivery is provided by DHL or DSV couriers. If you are not at home when the goods are delivered, our couriers will leave a card.
Customs and Duty Charges
International orders may be subject to local tax, charges and customs duties. Any such costs and associated fees, if applicable, will be charged once the goods reaches its destination country. These charges must be paid by the recipient of the goods. We have no control over these charges and cannot predict what they will be.
We cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information.
If you refuse to pay these charges your parcel may be abandoned and we cannot be held responsible for any loss of funds as a result of this occurrence.
All Pricing
The product prices quoted on our website are the same for both Australian and overseas customers. We do not adjust the prices for GST and you are responsible for any local tax, charges or custom duties.